Business Services Competition

The primary function of a business service professional is to provide transactional support to the business they support, whatever that business may be. For example, a business service officer for the sales division of a company may process all sales transactions, while the business services officer for the information technology division of a company may manage all computer vendor relationships. The business services competition showcases skills in an office environment. Competitors will perform a number of tasks using various MS Office software programs and show their ability to schedule, organise and prioritise in an office environment.

YOU SHOULD PURSUE A CAREER IN BUSINESS SERVICES IF YOU:

  • Have good communication and interpersonal skills
  • Enjoy working as part of a team
  • Enjoy completing administrative tasks
  • Are familiar with MC Office software programs
  • Are naturally organised
  • Can manage competing priorities

IT ALL BEGINS AT A REGIONAL COMPETITION

The WorldSkills Australia Business Services Competitions begin at a grass roots level in one of 34 Australian regions. The Business Services Regional Competitions test the skills and knowledge of 4000+ apprentices, trainees and students, who have the opportunity to win gold, silver and bronze medals and gain the chance to go on to compete at a national level.

WorldSkills Australia competitions operate on a two-year cycle. The next Business Services Regional Competition rounds are now running across the country. 2018 and 2020 are the next National Championship years.

Register your interest to compete in Business Services


Training Package Requirements

The WorldSkills Australia Business Services competitions are aligned to the BSB Business Services Training Package (Release 2.0).

Regional Competition

Training Package Requirements – Regional Level

The WorldSkills Australia Regional Competition in Business Services is aligned to the following Units of Competency (Elements of Competency and Performance Criteria) contained in the BSB30415 Certificate III in Business Administration (Release 1) and BSB20115 Certificate II in Business (Release 1) Qualifications:

  • BSBADM307 – Organise schedules
  • BSBITU203 – Communicate electronically
  • BSBITU302 – Create electronic presentations
  • BSBITU304 – Produce spreadsheets
  • BSBITU301 – Create and use databases
  • BSBITU303 – Design and produce text documents
  • BSBITU309 – Produce desktop published documents

Regional Tasks

  • Preparing a template
  • Managing email folders and emails
  • Creating a newsletter
  • Designing a flyer
  • Creating a Power Point presentation
  • Compiling an information booklet
  • Scheduling appointments/tasks
  • Using a database for queries, reports and mail mergers
  • Creating and producing a spreadsheet

Regionals Competition Duration

6 hours – 1 day

National Competition

Training Package Requirements – National Level

The WorldSkills Australia National Competition in Business Services is aligned to the following Units of Competency (Elements of Competency and Performance Criteria) contained in the BSB30415 Certificate III in Business Administration (Release 1) Qualification.

In addition to the Regional requirements, the National also includes:

  • BSBINM301 – Organise workplace information
  • BSBWOR301 – Organise personal work priorities and development
  • BSBITU306 – Design and produce business documents
  • BSBADM201 – Use business equipment and resources

National Tasks

  • Composing and sending email with an attachment
  • Managing email folders
  • Designing a flyer
  • Creating a Power Point presentation
  • Receiving/making phone calls
  • Scheduling appointments/tasks
  • Using a database for queries, reports and mail mergers
  • Creating a newsletter
  • Creating and producing a spreadsheet
  • Creating a report
  • Organising and prioritising work tasks

Nationals Competition Duration

18 hours – 3 days

 

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